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If you had to dial 9-1-1:

  • Are they aware of your medical condition?
  • Are they aware that you may need a specific treatment plan?
  • Are they aware that you may not be communicating because of a medical condition?
  • Are they aware of where you live when you call from your mobile phone?
  • Are they aware of your emergency contacts that should be notified?
  • Are they aware of your service animal?

They can be, if you take some time to plan ahead.  Create a Safety Profile with Smart911 and make them aware.  It can save seconds in an emergency.

Holiday Closing - January 21

The Pike County 9-1-1 business office will be closed on Monday, January 21, 2019 in observance of Martin Luther King Jr. / Robert E. Lee Day.
 

Radio Control Consoles Upgraded

Pike County recently upgraded the radio consoles in the four public safety answering points to Telex C-Soft Software IP Dispatch Consoles. C-Soft is the industry’s most flexible and capable software dispatch console, and is the perfect application for any dispatch environment. C-Soft delivers all of the dispatch capabilities you expect while also giving you the flexibility that only an IP-based software console can provide: simple and quick deployment in the field, easy back-up of communications assets, and the ability to save multiple configurations on a single computer. This proven application has been deployed in communication centers around the world in applications from 9-1-1 dispatch to mobile command centers and transportation management.

Smart911 - School Safety Checklist

  • Don’t put your child’s name on his or her backpack or clothing. If your child’s name is easily readable on his or her backpack, it makes it easier for strangers to approach them.
  • Teach your children that any adult they don’t know is a stranger, even if they look nice, and that they should never go anywhere with a stranger.
  • Educate your child on when and how to dial 9-1-1. Make sure your children know when they should dial 9-1-1, how to dial 9-1-1, and their home address.
  • Create a Smart911 Safety Profile to provide 9-1-1 and first responders additional information that can help protect your family in an emergency. 
  • Sign up for emergency alerts for your local area with Rave Alerts through Smart911.

Smart911 Available in Pike County

In an emergency situation, minutes and even seconds count. This crucial time could mean the difference between life and death.  Residents and visitors now have a way to save precious time when they make a 9-1-1 call. These services are offered at no cost to the citizens of Pike County.

Smart911 allows  you to provide information about yourself and your family to 9-1-1 prior to an emergency.  By signing up, you can customize the information 9-1-1 call centers have about you to enable faster and more effective emergency response by law enforcement, fire and emergency medical services.

The information you submit — called a Safety Profile — is private and secure, and the only time anyone ever sees that information is if you dial 9-1-1. The information is then immediately displayed for the call-taker to help police and fire/rescue respond more quickly and more effectively.

You may also subscribe to Rave Alerts to be notified during a major crisis, emergency, or other important situations. Pike County delivers important emergency alerts, notifications and updates to you on the devices you choose.

With Rave Facility, you can take an active role in protecting your employees, students, guests, and property by providing any information about your facilities that you want 9-1-1 and first responders to know, ahead of any emergency.​

Click the links above or click here for an overview of each program. 

Brundidge Dispatch Center Remodel

The work area for dispatchers at Brundidge Police Department underwent a remodeling project in early 2017. New equipment was installed as well as new furniture that allows the dispatcher to work seated or standing. A primary improvement was blocking the public's direct view of the dispatcher from the lobby which increases security and safety for dispatch staff.

Some under construction photographs.

Pike County & Troy Use 4G LTE to Enable Quicker, More Reliable Communication

When Pike County emergency 911 dispatch, the police, and the fire departments in Troy, Alabama, began updating their systems with high-impact technologies such as Computer-Aided Dispatch (CAD) and electronic records, local officials knew they would need more reliable, secure connections. In the interest of constantly improving public safety, these agencies needed quicker communication and remote network management—without having to worry about network downtime.

Random FAQs

No. At this time, you are not able to send a text message to 9-1-1 in Pike County.

This link will take you to a copy of the new 9-1-1 law that took effect October 1, 2013.

  • Answer all questions asked by the Telecommunicator.
  • Listen to all instructions provided to you by the Telecommunicator.
  • Speak clearly (so we can understand what you are telling us).
  • Remain calm (difficult to do at times, we understand. But by remaining calm, you will help the Telecommunicator gather valuable information needed by first responders).

Please start using your address immediately. The Postal Service will continue to deliver to your old address for a period of up to one year after you are issued a 9-1-1 address. To assist emergency personnel, post your 9-1-1 numbers at the entrance to your driveway or house or BOTH.

Yes. Calls to 9-1-1 from payphones are provided at no charge

Nothing is forever, but it is intended to establish permanent addresses for all residents. There have been several address discrepancies located in all areas of Pike County and the addressing staff are continually working to correct issues as they are identified. If you think your address or another address in your area is incorrect please do not hesitate to contact the Pike County 9-1-1 Business Office at 334-670-6600 so that an Addressing Technician can verify the address. An incorrect address not only effects that structure but also the surrounding area.

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