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If you had to dial 9-1-1:

  • Are they aware of your medical condition?
  • Are they aware that you may need a specific treatment plan?
  • Are they aware that you may not be communicating because of a medical condition?
  • Are they aware of where you live when you call from your mobile phone?
  • Are they aware of your emergency contacts that should be notified?
  • Are they aware of your service animal?

They can be, if you take some time to plan ahead.  Create a Safety Profile with Smart911 and make them aware.  It can save seconds in an emergency.

Halloween Safety

Halloween is a time of fun frights, but there is also a high risk of a real fright when it comes to the safety of your children. Take some time to follow some simple safety tips to ensure your family's Halloween is a spooktacular time!

  • Take a digital photo of your kids. While it’s great for the scrapbook, it’s important to have a recent and detailed description in the event of an emergency.
  • Make sure your child’s costume is safe. Is the fabric fire retardant? Does their mask have proper eye, nose, and mouth openings? Can they walk easily in it?
  • Use a buddy system. If you are headed out with a group, make sure there is a buddy system in place. It’s easy for a child to get left behind or mixed in with other groups.
  • Know who your kids are trick or treating with. Exchange phone numbers with your child’s friends and their parents. In the event of an emergency, you can notify them.
  • Check all of your kid’s candy. Kids and adults should only eat candy that is commercially wrapped and unopened.
  • Sign up for Smart911 at www.smart911.com to give valuable information about yourself, family members, bedroom locations, utility shut off information, and pet information that will automatically display on the 9-1-1 call taker’s screen when you dial 9-1-1.

Radio Control Consoles Upgraded

Pike County recently upgraded the radio consoles in the four public safety answering points to Telex C-Soft Software IP Dispatch Consoles. C-Soft is the industry’s most flexible and capable software dispatch console, and is the perfect application for any dispatch environment. C-Soft delivers all of the dispatch capabilities you expect while also giving you the flexibility that only an IP-based software console can provide: simple and quick deployment in the field, easy back-up of communications assets, and the ability to save multiple configurations on a single computer. This proven application has been deployed in communication centers around the world in applications from 9-1-1 dispatch to mobile command centers and transportation management.

Smart911 - School Safety Checklist

  • Don’t put your child’s name on his or her backpack or clothing. If your child’s name is easily readable on his or her backpack, it makes it easier for strangers to approach them.
  • Teach your children that any adult they don’t know is a stranger, even if they look nice, and that they should never go anywhere with a stranger.
  • Educate your child on when and how to dial 9-1-1. Make sure your children know when they should dial 9-1-1, how to dial 9-1-1, and their home address.
  • Create a Smart911 Safety Profile to provide 9-1-1 and first responders additional information that can help protect your family in an emergency. 
  • Sign up for emergency alerts for your local area with Rave Alerts through Smart911.

Smart911 Available in Pike County

In an emergency situation, minutes and even seconds count. This crucial time could mean the difference between life and death.  Residents and visitors now have a way to save precious time when they make a 9-1-1 call. These services are offered at no cost to the citizens of Pike County.

Smart911 allows  you to provide information about yourself and your family to 9-1-1 prior to an emergency.  By signing up, you can customize the information 9-1-1 call centers have about you to enable faster and more effective emergency response by law enforcement, fire and emergency medical services.

The information you submit — called a Safety Profile — is private and secure, and the only time anyone ever sees that information is if you dial 9-1-1. The information is then immediately displayed for the call-taker to help police and fire/rescue respond more quickly and more effectively.

You may also subscribe to Rave Alerts to be notified during a major crisis, emergency, or other important situations. Pike County delivers important emergency alerts, notifications and updates to you on the devices you choose.

With Rave Facility, you can take an active role in protecting your employees, students, guests, and property by providing any information about your facilities that you want 9-1-1 and first responders to know, ahead of any emergency.​

Click the links above or click here for an overview of each program. 

Brundidge Dispatch Center Remodel

The work area for dispatchers at Brundidge Police Department underwent a remodeling project in early 2017. New equipment was installed as well as new furniture that allows the dispatcher to work seated or standing. A primary improvement was blocking the public's direct view of the dispatcher from the lobby which increases security and safety for dispatch staff.

Some under construction photographs.

Pike County & Troy Use 4G LTE to Enable Quicker, More Reliable Communication

When Pike County emergency 911 dispatch, the police, and the fire departments in Troy, Alabama, began updating their systems with high-impact technologies such as Computer-Aided Dispatch (CAD) and electronic records, local officials knew they would need more reliable, secure connections. In the interest of constantly improving public safety, these agencies needed quicker communication and remote network management—without having to worry about network downtime.

Random FAQs

Pike County 9-1-1 staff strives to have an address assigned within ten (10) business days from receiving the request. However due to several factors such as address discrepancies, private drive naming or staffing levels that goal is not always met.

The Telecommunicators answers a 9-1-1 call with the question "9-1-1, where is your emergency?" The address or specific location is the most critical piece of information we can gather. If we do not have a location of the problem, how can we send help?

Public Safety Telecommunicators ask questions based on protocols that help determine what's wrong and how many responders need to go. The questions that are asked are to protect the public and the first responders. Remember, the Public Safety Telecommunicators work on a Computer Aided Dispatch (CAD) system and while they are questioning you, they are also entering the information for a Telecommunicator who is actually the one sending the first responders to you. By answering questions concerning medical conditions or suspect information, you may be able to provide the information needed to get the best response possible.

Voice over Internet Protocol (VoIP) also called Internet, digital, broadband, or cable phone service is a rapidly growing alternative to traditional phone service. Its popularity is fueled primarily by low prices, new features and the consumer's ability to choose a phone number from nearly anywhere in the country (and sometimes, other countries). Many industry experts anticipate VoIP's growth will outpace the growth seen by the wireless industry in the last decade.

VoIP may look and appear to work like a traditional phone, but it connects to the internet not a telephone line. There are several critical factors to consider regarding the impact of this service on your ability to call 9-1-1 in an emergency. While VoIP is an attractive option, it is important for consumers to understand the potential limitations the technology has with respect to accessing 9-1-1.

Tips for Internet/Digital Phone Users (VoIP)

  • Check your service provider's website for emergency calling features.
  • When calling 9-1-1, give your location, and call back number.
  • Call back if you get disconnected.
  • If you travel with your VoIP adapter, your call may not reach the correct 9-1-1 center. Call from another phone.
  • Verify that you can access 9-1-1 with your phone. Check your service provider's Web site for emergency calling features.
  • Be sure to keep your registered location current with your VoIP provider. This is very important if you move!
  • If the power is out, your VoIP service may be out too. Consider purchasing a back-up power supply.
  • If you travel with your VoIP adapter, be sure to update your registered location with your service provider. The time it takes to process the update can vary considerably. Therefore, when traveling, if you need 9-1-1 service, use another phone.
  • Inform children, babysitters, and visitors about your VoIP service.
  • Post your address and call back phone number near your phone.
  • It is a good idea to know what police, fire or sheriff's department is responsible for your 9-1-1 call and have their phone number on hand to provide to the call taker.
  • Consider keeping a land line phone for accessing 9-1-1 emergency services.

No. At this time, you are not able to send a text message to 9-1-1 in Pike County.

9-1-1 needs to have a locatable address for every structure that could potentially call 9-1-1. Even if you receive mail at a Post Office Box or from another location you must still have a 9-1-1 address so you can be located in an emergency. Your 9-1-1 address is also used for package delivery services.

Yes! Even if the phone does not have a service plan from a provider you can still call 9-1-1.

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