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If you had to dial 9-1-1:

  • Are they aware of your medical condition?
  • Are they aware that you may need a specific treatment plan?
  • Are they aware that you may not be communicating because of a medical condition?
  • Are they aware of where you live when you call from your mobile phone?
  • Are they aware of your emergency contacts that should be notified?
  • Are they aware of your service animal?

They can be, if you take some time to plan ahead.  Create a Safety Profile with Smart911 and make them aware.  It can save seconds in an emergency.

Radio Control Consoles Upgraded

Pike County recently upgraded the radio consoles in the four public safety answering points to Telex C-Soft Software IP Dispatch Consoles. C-Soft is the industry’s most flexible and capable software dispatch console, and is the perfect application for any dispatch environment. C-Soft delivers all of the dispatch capabilities you expect while also giving you the flexibility that only an IP-based software console can provide: simple and quick deployment in the field, easy back-up of communications assets, and the ability to save multiple configurations on a single computer. This proven application has been deployed in communication centers around the world in applications from 9-1-1 dispatch to mobile command centers and transportation management.

Smart911 - School Safety Checklist

  • Don’t put your child’s name on his or her backpack or clothing. If your child’s name is easily readable on his or her backpack, it makes it easier for strangers to approach them.
  • Teach your children that any adult they don’t know is a stranger, even if they look nice, and that they should never go anywhere with a stranger.
  • Educate your child on when and how to dial 9-1-1. Make sure your children know when they should dial 9-1-1, how to dial 9-1-1, and their home address.
  • Create a Smart911 Safety Profile to provide 9-1-1 and first responders additional information that can help protect your family in an emergency. 
  • Sign up for emergency alerts for your local area with Rave Alerts through Smart911.

Smart911 Available in Pike County

In an emergency situation, minutes and even seconds count. This crucial time could mean the difference between life and death.  Residents and visitors now have a way to save precious time when they make a 9-1-1 call. These services are offered at no cost to the citizens of Pike County.

Smart911 allows  you to provide information about yourself and your family to 9-1-1 prior to an emergency.  By signing up, you can customize the information 9-1-1 call centers have about you to enable faster and more effective emergency response by law enforcement, fire and emergency medical services.

The information you submit — called a Safety Profile — is private and secure, and the only time anyone ever sees that information is if you dial 9-1-1. The information is then immediately displayed for the call-taker to help police and fire/rescue respond more quickly and more effectively.

You may also subscribe to Rave Alerts to be notified during a major crisis, emergency, or other important situations. Pike County delivers important emergency alerts, notifications and updates to you on the devices you choose.

With Rave Facility, you can take an active role in protecting your employees, students, guests, and property by providing any information about your facilities that you want 9-1-1 and first responders to know, ahead of any emergency.​

Click the links above or click here for an overview of each program. 

Brundidge Dispatch Center Remodel

The work area for dispatchers at Brundidge Police Department underwent a remodeling project in early 2017. New equipment was installed as well as new furniture that allows the dispatcher to work seated or standing. A primary improvement was blocking the public's direct view of the dispatcher from the lobby which increases security and safety for dispatch staff.

Some under construction photographs.

Pike County & Troy Use 4G LTE to Enable Quicker, More Reliable Communication

When Pike County emergency 911 dispatch, the police, and the fire departments in Troy, Alabama, began updating their systems with high-impact technologies such as Computer-Aided Dispatch (CAD) and electronic records, local officials knew they would need more reliable, secure connections. In the interest of constantly improving public safety, these agencies needed quicker communication and remote network management—without having to worry about network downtime.

Random FAQs

No. At this time, you are not able to send a text message to 9-1-1 in Pike County.

No. There is a system in place to allow your location to have a specific address. The specific address is unique and provides information on how far from the beginning of the road and what side of the road your structure is located.

We recommend that you pull over when calling 9-1-1, as there is less chance of the cell phone signal being dropped in the middle of the call. Also, any emergency instructions that need to be carried out can best be done while you're stopped. Remember, it is best to be in one place so help can get to you, instead of trying to meet them somewhere. If you cannot safely pull over to speak to a 9-1-1 operator, then stay calm, pay attention to the roadway with surrounding vehicles, and follow the call taker's instructions.

Do not hang up! Remain on the line (even if you are unsure at first if the call went through) and tell the Telecommunicator that the call was a mistake. If you hang up prior to your misdialed 9-1-1 call being answered, the call taker must then send law enforcement and attempt to call you back. This takes up precious time that the call taker could use to answer another call that may be an actual emergency. A common misconception is that you will get "in trouble" for accidentally dialing 9-1-1. This is simply not true! Accidents happen. We understand!

We do not recommend that you program 9-1-1 or use the auto 9-1-1 feature on your cell phone. There are numerous accidental calls to 9-1-1 from cell phones that have this feature, especially when the cell phone inadvertently presses against another object and activates the programmed call. In most cases, cell phone owners have no idea their phone has called 9-1-1. Help reduce accidental calls to 9-1-1 by only calling when you have a life-threatening emergency.

Where you live determines what government entity maintains street signage. If you live within the city limits of a municipality, that municipality maintains those street signs. If you live outside a municipality, Pike County maintains those street signs. No matter where you live, you can always contact the Pike County 9-1-1 Business Office to report any issue with street signs and we will contact the appropriate government entity.

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