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9-1-1

What is 9-1-1?

Nine-one-one is the number most people in the U.S. call to get help in a police, fire or medical emergency. A 9-1-1 call goes over dedicated phone lines to a Public Safety Answering Point (PSAP) and trained personnel then send the emergency help needed. 9-1-1 service is available in all Counties and Cities in Alabama

What is Enhanced 9-1-1?

Enhanced 9-1-1, or E9-1-1, is a system which routes an emergency call to the 9-1-1 center closest to the caller, AND automatically displays the caller's phone number and address. The Public Safety Telecommunicator will typically ask the caller to verify the information, which appears on his or her computer screen.

What is Phase II 9-1-1 service?

Phase II is a requirement of the Federal Communications Commission for wireless phone companies to provide an approximation of the 9-1-1 caller's location in the form of latitude and longitude.

Can I dial 9-1-1 from a cellular phone?

Yes! Even if the phone does not have a service plan from a provider you can still call 9-1-1.

What are the state laws involving 9-1-1?

This link will take you to a copy of the new 9-1-1 law that took effect October 1, 2013.

What about 9-1-1 prank calls?

It's a prank call when someone calls 9-1-1 for a joke, or calls 9-1-1 and hangs up. Prank calls not only waste time and money, but can also be dangerous. If 9-1-1 lines or Telecommunicators are busy with prank calls, someone with a real emergency may not be able to get the help they need. In most places, it's against the law to make prank 9-1-1 calls.

What should I teach my child about calling 9-1-1?

Teaching children the proper use of 9-1-1 is very important. Some of the things you can do as a parent is to cover these basic pointers:

Teach your children

Why do Public Safety Telecommunicators ask so many questions?

The Telecommunicators answers a 9-1-1 call with the question "9-1-1, where is your emergency?" The address or specific location is the most critical piece of information we can gather. If we do not have a location of the problem, how can we send help?

How can I help the Public Safety Telecommunicator?

  • Answer all questions asked by the Telecommunicator.
  • Listen to all instructions provided to you by the Telecommunicator.
  • Speak clearly (so we can understand what you are telling us).
  • Remain calm (difficult to do at times, we understand. But by remaining calm, you will help the Telecommunicator gather valuable information needed by first responders).

What should I do if I call 9-1-1 by mistake?

Do not hang up! Remain on the line (even if you are unsure at first if the call went through) and tell the Telecommunicator that the call was a mistake. If you hang up prior to your misdialed 9-1-1 call being answered, the call taker must then send law enforcement and attempt to call you back. This takes up precious time that the call taker could use to answer another call that may be an actual emergency. A common misconception is that you will get "in trouble" for accidentally dialing 9-1-1. This is simply not true! Accidents happen. We understand!

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