spacer

9-1-1

I was trying to make a long distance call from my office and got 9-1-1 by mistake. Why does that happen?

In some offices/businesses the telephone equipment may require you to dial "9" to get an outside line to dial out. This type of system is called a Private Branch Exchange (PBX). A PBX is basically a private telephone system that is connected to the public telephone system. If you happen to dial "9" to get an outside line and "1" for a long distance number, the "1" could accidentally get pressed twice or be held down too long, therefore 9-1-1 is actually dialed.

When I call 9-1-1 from my cell phone will the Telecommunicator know where I am?

Cell phones cannot give your exact location like a traditional phone does. Try to have your address ready, or use landmarks, mile markers and road signs to describe where you are. Cell Phones provide a latitude and longitude location on most calls but it is not always available or close enough to find the emergency. (See Phase II Service)

What if I don’t know where I am when I call 9-1-1?

Look for landmarks, large buildings, street signs or paperwork nearby that may contain address information. Think back to the main street or highway you were near when your emergency occurred. If others are around, ask them where you are. Do not solely rely on your cell phone location to tell 9-1-1 where you are!

Can I keep driving when I call 9-1-1 on a cellular phone?

We recommend that you pull over when calling 9-1-1, as there is less chance of the cell phone signal being dropped in the middle of the call. Also, any emergency instructions that need to be carried out can best be done while you're stopped. Remember, it is best to be in one place so help can get to you, instead of trying to meet them somewhere. If you cannot safely pull over to speak to a 9-1-1 operator, then stay calm, pay attention to the roadway with surrounding vehicles, and follow the call taker's instructions.

Should I program 9-1-1 or turn on my auto 9-1-1 feature on my cellular phone?

We do not recommend that you program 9-1-1 or use the auto 9-1-1 feature on your cell phone. There are numerous accidental calls to 9-1-1 from cell phones that have this feature, especially when the cell phone inadvertently presses against another object and activates the programmed call. In most cases, cell phone owners have no idea their phone has called 9-1-1. Help reduce accidental calls to 9-1-1 by only calling when you have a life-threatening emergency.

Is it possible to send a text message to 9-1-1?

No. At this time, you are not able to send a text message to 9-1-1 in Pike County.

Can I dial 9-1-1 from a payphone?

Yes. Calls to 9-1-1 from payphones are provided at no charge

Can the 9-1-1 Center Communicate with the speech and/ or hearing impaired? Or what if the 9-1-1 caller doesn’t speak English?

All workstations in the Communications Center are equipped with Telecommunication Device for the Deaf (TDD) that allows typed (text) communication with people who are hearing and/or speech impaired. If a caller does not speak English, our center has access to Language Line Services that provide 24hr/day over-the-phone interpretation of over 175 different languages. The process of getting an interpreter on the phone with the caller is generally less than one minute.

What about Internet/Digital Phones & 9-1-1?

Voice over Internet Protocol (VoIP) also called Internet, digital, broadband, or cable phone service is a rapidly growing alternative to traditional phone service. Its popularity is fueled primarily by low prices, new features and the consumer's ability to choose a phone number from nearly anywhere in the country (and sometimes, other countries). Many industry experts anticipate VoIP's growth will outpace the growth seen by the wireless industry in the last decade.

Pages

Subscribe to RSS - 9-1-1