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Employment

9-1-1 is Hiring

Are you ready?

Be the faceless voice on the phone, thankless and unknown, at every hour of every day.
Be the voice that calms the mother into breathing life back into an infant's body.
Be the friend to those on the edge of taking their own life.
Be the hope to the child or spouse scared by the violence in their own home.
Be the comfort to the family that has lost everything to a fire in the night.

Special Called Meeting

Pike County Communications District will hold a special called meeting on Monday, May 3, 2021 at 9:00am CDT. This meeting will be held in the conference room at Troy Fire Department Station 2 at 200 S George Wallace Dr, Troy, AL 36081, USA. The agenda is below.

Call to order
Adoption of Agenda
Resolution to Provide Tier I Benefits to Tier II Plan Members of the Retirement System of Alabama
Adjourn

New Deputy Director Robert Wright

The Pike County Communications District is pleased to announce the hiring of our new Deputy Director, Robert Wright. Robert has over 10 years experience in public safety dispatch with the Baldwin County Emergency Communications District and has served in the United States Army as an Explosive Ordinance Disposal Specialist.

Robert has extensive 911 training including certification through the Center Manager Certification Program (CMCP) as well as a long list of courses from FEMA/DHS and the Alabama Fire College.

Job Opening Deputy Director

The Pike County Communications District is pleased to announce a job opening for the position of Deputy Director.

Resumes must be submitted by January 8, 2021 - 6pm CST.

Resumes must be submitted by email to David.Morgan@PikeCounty911.org

Details of the position and the application process can be found in the below PDF. If there are any quesitons please call our office at 334-670-6600 or email Director David Morgan (David.Morgan@PikeCounty911.org).

New Smart911 App to Better Protect Residents in Emergencies

The new Smart 911 app provides greater access to the lifesaving benefits of Smart911, plus targeted location-based alerts to all residents. 
 
Smart911 is the only way community members can create a Safety Profile that displays when they call 9-1-1. Via the Smart911 mobile app, households can create a Safety Profile featuring any information about their household that they want 9-1-1 and response teams to have in the event of an emergency. When a community member makes an emergency call, their Safety Profile automatically displays to the 9-1-1 call taker, allowing them to send help faster and more efficiently.
In addition, the app provides enhanced functionality by sending targeted alerts based on the user's location. Smart911 app users will receive the highest priority National Weather Service alerts including tornado warnings, flash flood warnings, and severe thunderstorm warnings based on their real-time location.

If you had to dial 9-1-1:

  • Are they aware of your medical condition?
  • Are they aware that you may need a specific treatment plan?
  • Are they aware that you may not be communicating because of a medical condition?
  • Are they aware of where you live when you call from your mobile phone?
  • Are they aware of your emergency contacts that should be notified?
  • Are they aware of your service animal?

They can be, if you take some time to plan ahead.  Create a Safety Profile with Smart911 and make them aware.  It can save seconds in an emergency.

Radio Control Consoles Upgraded

Pike County recently upgraded the radio consoles in the four public safety answering points to Telex C-Soft Software IP Dispatch Consoles. C-Soft is the industry’s most flexible and capable software dispatch console, and is the perfect application for any dispatch environment. C-Soft delivers all of the dispatch capabilities you expect while also giving you the flexibility that only an IP-based software console can provide: simple and quick deployment in the field, easy back-up of communications assets, and the ability to save multiple configurations on a single computer. This proven application has been deployed in communication centers around the world in applications from 9-1-1 dispatch to mobile command centers and transportation management.

Smart911 - School Safety Checklist

  • Don’t put your child’s name on his or her backpack or clothing. If your child’s name is easily readable on his or her backpack, it makes it easier for strangers to approach them.
  • Teach your children that any adult they don’t know is a stranger, even if they look nice, and that they should never go anywhere with a stranger.
  • Educate your child on when and how to dial 9-1-1. Make sure your children know when they should dial 9-1-1, how to dial 9-1-1, and their home address.
  • Create a Smart911 Safety Profile to provide 9-1-1 and first responders additional information that can help protect your family in an emergency. 
  • Sign up for emergency alerts for your local area with Rave Alerts through Smart911.

Smart911 Available in Pike County

In an emergency situation, minutes and even seconds count. This crucial time could mean the difference between life and death.  Residents and visitors now have a way to save precious time when they make a 9-1-1 call. These services are offered at no cost to the citizens of Pike County.

Smart911 allows  you to provide information about yourself and your family to 9-1-1 prior to an emergency.  By signing up, you can customize the information 9-1-1 call centers have about you to enable faster and more effective emergency response by law enforcement, fire and emergency medical services.

The information you submit — called a Safety Profile — is private and secure, and the only time anyone ever sees that information is if you dial 9-1-1. The information is then immediately displayed for the call-taker to help police and fire/rescue respond more quickly and more effectively.

You may also subscribe to Rave Alerts to be notified during a major crisis, emergency, or other important situations. Pike County delivers important emergency alerts, notifications and updates to you on the devices you choose.

With Rave Facility, you can take an active role in protecting your employees, students, guests, and property by providing any information about your facilities that you want 9-1-1 and first responders to know, ahead of any emergency.​

Click the links above or click here for an overview of each program. 

Brundidge Dispatch Center Remodel

The work area for dispatchers at Brundidge Police Department underwent a remodeling project in early 2017. New equipment was installed as well as new furniture that allows the dispatcher to work seated or standing. A primary improvement was blocking the public's direct view of the dispatcher from the lobby which increases security and safety for dispatch staff.

Some under construction photographs.

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Random FAQs

This link will take you to a copy of the new 9-1-1 law that took effect October 1, 2013.

Look for landmarks, large buildings, street signs or paperwork nearby that may contain address information. Think back to the main street or highway you were near when your emergency occurred. If others are around, ask them where you are. Do not solely rely on your cell phone location to tell 9-1-1 where you are!

All workstations in the Communications Center are equipped with Telecommunication Device for the Deaf (TDD) that allows typed (text) communication with people who are hearing and/or speech impaired. If a caller does not speak English, our center has access to Language Line Services that provide 24hr/day over-the-phone interpretation of over 175 different languages. The process of getting an interpreter on the phone with the caller is generally less than one minute.

We recommend that you pull over when calling 9-1-1, as there is less chance of the cell phone signal being dropped in the middle of the call. Also, any emergency instructions that need to be carried out can best be done while you're stopped. Remember, it is best to be in one place so help can get to you, instead of trying to meet them somewhere. If you cannot safely pull over to speak to a 9-1-1 operator, then stay calm, pay attention to the roadway with surrounding vehicles, and follow the call taker's instructions.

In some offices/businesses the telephone equipment may require you to dial "9" to get an outside line to dial out. This type of system is called a Private Branch Exchange (PBX). A PBX is basically a private telephone system that is connected to the public telephone system. If you happen to dial "9" to get an outside line and "1" for a long distance number, the "1" could accidentally get pressed twice or be held down too long, therefore 9-1-1 is actually dialed.

Some PBX systems also require that you dial "9-9-1-1" in order to dial 9-1-1 for emergency assistance. You should check with the person(s) responsible for maintaining your telephone system to see if dialing "9-9-1-1" is a requirement for your office. If it is, make sure that these instructions are posted in plain view at each phone for employees to see in case they need to call 9-1-1.

It's a prank call when someone calls 9-1-1 for a joke, or calls 9-1-1 and hangs up. Prank calls not only waste time and money, but can also be dangerous. If 9-1-1 lines or Telecommunicators are busy with prank calls, someone with a real emergency may not be able to get the help they need. In most places, it's against the law to make prank 9-1-1 calls.

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