Pike County & Troy Use 4G LTE to Enable Quicker, More Reliable Communication

When Pike County emergency 911 dispatch, the police, and the fire departments in Troy, Alabama, began updating their systems with high-impact technologies such as Computer-Aided Dispatch (CAD) and electronic records, local officials knew they would need more reliable, secure connections. In the interest of constantly improving public safety, these agencies needed quicker communication and remote network management—without having to worry about network downtime.

After a full bid process and careful product testing, Pike County and the City of Troy chose Cradlepoint’s ruggedized COR IBR1100 routers with Enterprise Cloud Manager PRIME as the solution to their wide ranging connectivity and security needs.

With the benefit of active GPS, dispatchers are more efficiently protecting the community by tracking the location of public safety units in real time. When a call regarding a burglary, kidnapping, or medical emergency requires immediate assistance, dispatchers can now more quickly determine and send out the officers who are nearest the scene of the emergency. Active GPS also provides an added layer of protection for the officers themselves. If an officer is in a life-threatening accident on the road, his or her cruiser can be found from headquarters at a moment’s notice, and additional officers can be sent out immediately in response.

“The value of being able to see our officers and vehicles in real time is a huge benefit to our organization,” said Capt. Danny Barron of Troy Police.

“Previously, our local agencies had to field a phone call, take detailed notes, and then relay the info to other emergency services departments via the radio. With public safety hanging in the balance, we absolutely needed to find a better solution.” — Chris Dozier, Director, Pike County Emergency 911 Dispatch

Read the entire case study featuring Troy and Pike County