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Watch Commander Position

Pike County Communications District is now accepting applications for supervisors.

Employment

9-1-1 is Hiring

Are you ready?

Be the faceless voice on the phone, thankless and unknown, at every hour of every day.
Be the voice that calms the mother into breathing life back into an infant's body.
Be the friend to those on the edge of taking their own life.
Be the hope to the child or spouse scared by the violence in their own home.
Be the comfort to the family that has lost everything to a fire in the night.

Special Called Meeting

Pike County Communications District will hold a special called meeting on Monday, May 3, 2021 at 9:00am CDT. This meeting will be held in the conference room at Troy Fire Department Station 2 at 200 S George Wallace Dr, Troy, AL 36081, USA. The agenda is below.

Call to order
Adoption of Agenda
Resolution to Provide Tier I Benefits to Tier II Plan Members of the Retirement System of Alabama
Adjourn

New Deputy Director Robert Wright

The Pike County Communications District is pleased to announce the hiring of our new Deputy Director, Robert Wright. Robert has over 10 years experience in public safety dispatch with the Baldwin County Emergency Communications District and has served in the United States Army as an Explosive Ordinance Disposal Specialist.

Robert has extensive 911 training including certification through the Center Manager Certification Program (CMCP) as well as a long list of courses from FEMA/DHS and the Alabama Fire College.

Job Opening Deputy Director

The Pike County Communications District is pleased to announce a job opening for the position of Deputy Director.

Resumes must be submitted by January 8, 2021 - 6pm CST.

Resumes must be submitted by email to David.Morgan@PikeCounty911.org

Details of the position and the application process can be found in the below PDF. If there are any quesitons please call our office at 334-670-6600 or email Director David Morgan (David.Morgan@PikeCounty911.org).

New Smart911 App to Better Protect Residents in Emergencies

The new Smart 911 app provides greater access to the lifesaving benefits of Smart911, plus targeted location-based alerts to all residents. 
 
Smart911 is the only way community members can create a Safety Profile that displays when they call 9-1-1. Via the Smart911 mobile app, households can create a Safety Profile featuring any information about their household that they want 9-1-1 and response teams to have in the event of an emergency. When a community member makes an emergency call, their Safety Profile automatically displays to the 9-1-1 call taker, allowing them to send help faster and more efficiently.
In addition, the app provides enhanced functionality by sending targeted alerts based on the user's location. Smart911 app users will receive the highest priority National Weather Service alerts including tornado warnings, flash flood warnings, and severe thunderstorm warnings based on their real-time location.

If you had to dial 9-1-1:

  • Are they aware of your medical condition?
  • Are they aware that you may need a specific treatment plan?
  • Are they aware that you may not be communicating because of a medical condition?
  • Are they aware of where you live when you call from your mobile phone?
  • Are they aware of your emergency contacts that should be notified?
  • Are they aware of your service animal?

They can be, if you take some time to plan ahead.  Create a Safety Profile with Smart911 and make them aware.  It can save seconds in an emergency.

Radio Control Consoles Upgraded

Pike County recently upgraded the radio consoles in the four public safety answering points to Telex C-Soft Software IP Dispatch Consoles. C-Soft is the industry’s most flexible and capable software dispatch console, and is the perfect application for any dispatch environment. C-Soft delivers all of the dispatch capabilities you expect while also giving you the flexibility that only an IP-based software console can provide: simple and quick deployment in the field, easy back-up of communications assets, and the ability to save multiple configurations on a single computer. This proven application has been deployed in communication centers around the world in applications from 9-1-1 dispatch to mobile command centers and transportation management.

Smart911 - School Safety Checklist

  • Don’t put your child’s name on his or her backpack or clothing. If your child’s name is easily readable on his or her backpack, it makes it easier for strangers to approach them.
  • Teach your children that any adult they don’t know is a stranger, even if they look nice, and that they should never go anywhere with a stranger.
  • Educate your child on when and how to dial 9-1-1. Make sure your children know when they should dial 9-1-1, how to dial 9-1-1, and their home address.
  • Create a Smart911 Safety Profile to provide 9-1-1 and first responders additional information that can help protect your family in an emergency. 
  • Sign up for emergency alerts for your local area with Rave Alerts through Smart911.

Smart911 Available in Pike County

In an emergency situation, minutes and even seconds count. This crucial time could mean the difference between life and death.  Residents and visitors now have a way to save precious time when they make a 9-1-1 call. These services are offered at no cost to the citizens of Pike County.

Smart911 allows  you to provide information about yourself and your family to 9-1-1 prior to an emergency.  By signing up, you can customize the information 9-1-1 call centers have about you to enable faster and more effective emergency response by law enforcement, fire and emergency medical services.

The information you submit — called a Safety Profile — is private and secure, and the only time anyone ever sees that information is if you dial 9-1-1. The information is then immediately displayed for the call-taker to help police and fire/rescue respond more quickly and more effectively.

You may also subscribe to Rave Alerts to be notified during a major crisis, emergency, or other important situations. Pike County delivers important emergency alerts, notifications and updates to you on the devices you choose.

With Rave Facility, you can take an active role in protecting your employees, students, guests, and property by providing any information about your facilities that you want 9-1-1 and first responders to know, ahead of any emergency.​

Click the links above or click here for an overview of each program. 

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Random FAQs

We recommend that you pull over when calling 9-1-1, as there is less chance of the cell phone signal being dropped in the middle of the call. Also, any emergency instructions that need to be carried out can best be done while you're stopped. Remember, it is best to be in one place so help can get to you, instead of trying to meet them somewhere. If you cannot safely pull over to speak to a 9-1-1 operator, then stay calm, pay attention to the roadway with surrounding vehicles, and follow the call taker's instructions.

Voice over Internet Protocol (VoIP) also called Internet, digital, broadband, or cable phone service is a rapidly growing alternative to traditional phone service. Its popularity is fueled primarily by low prices, new features and the consumer's ability to choose a phone number from nearly anywhere in the country (and sometimes, other countries). Many industry experts anticipate VoIP's growth will outpace the growth seen by the wireless industry in the last decade.

VoIP may look and appear to work like a traditional phone, but it connects to the internet not a telephone line. There are several critical factors to consider regarding the impact of this service on your ability to call 9-1-1 in an emergency. While VoIP is an attractive option, it is important for consumers to understand the potential limitations the technology has with respect to accessing 9-1-1.

Tips for Internet/Digital Phone Users (VoIP)

  • Check your service provider's website for emergency calling features.
  • When calling 9-1-1, give your location, and call back number.
  • Call back if you get disconnected.
  • If you travel with your VoIP adapter, your call may not reach the correct 9-1-1 center. Call from another phone.
  • Verify that you can access 9-1-1 with your phone. Check your service provider's Web site for emergency calling features.
  • Be sure to keep your registered location current with your VoIP provider. This is very important if you move!
  • If the power is out, your VoIP service may be out too. Consider purchasing a back-up power supply.
  • If you travel with your VoIP adapter, be sure to update your registered location with your service provider. The time it takes to process the update can vary considerably. Therefore, when traveling, if you need 9-1-1 service, use another phone.
  • Inform children, babysitters, and visitors about your VoIP service.
  • Post your address and call back phone number near your phone.
  • It is a good idea to know what police, fire or sheriff's department is responsible for your 9-1-1 call and have their phone number on hand to provide to the call taker.
  • Consider keeping a land line phone for accessing 9-1-1 emergency services.

We do not recommend that you program 9-1-1 or use the auto 9-1-1 feature on your cell phone. There are numerous accidental calls to 9-1-1 from cell phones that have this feature, especially when the cell phone inadvertently presses against another object and activates the programmed call. In most cases, cell phone owners have no idea their phone has called 9-1-1. Help reduce accidental calls to 9-1-1 by only calling when you have a life-threatening emergency.

The Postal Service will continue to deliver to your old address for a period of up to one year after you are issued a 9-1-1 address. It is your responsibility to contact everyone you correspond with to provide them your new address. This includes the tax office, banks, magazine subscriptions, utility companies, and all others that send you any mail. The United States Postal Service (USPS) has address change forms that may be used for this purpose.

9-1-1 needs to have a locatable address for every structure that could potentially call 9-1-1. Even if you receive mail at a Post Office Box or from another location you must still have a 9-1-1 address so you can be located in an emergency. Your 9-1-1 address is also used for package delivery services.

Pike County 9-1-1 staff strives to have an address assigned within ten (10) business days from receiving the request. However due to several factors such as address discrepancies, private drive naming or staffing levels that goal is not always met.

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