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Brundidge Dispatch Center Remodel

The work area for dispatchers at Brundidge Police Department underwent a remodeling project in early 2017. New equipment was installed as well as new furniture that allows the dispatcher to work seated or standing. A primary improvement was blocking the public's direct view of the dispatcher from the lobby which increases security and safety for dispatch staff.

Some under construction photographs.

Pike County & Troy Use 4G LTE to Enable Quicker, More Reliable Communication

When Pike County emergency 911 dispatch, the police, and the fire departments in Troy, Alabama, began updating their systems with high-impact technologies such as Computer-Aided Dispatch (CAD) and electronic records, local officials knew they would need more reliable, secure connections. In the interest of constantly improving public safety, these agencies needed quicker communication and remote network management—without having to worry about network downtime.

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Random FAQs

Nine-one-one is the number most people in the U.S. call to get help in a police, fire or medical emergency. A 9-1-1 call goes over dedicated phone lines to a Public Safety Answering Point (PSAP) and trained personnel then send the emergency help needed. 9-1-1 service is available in all Counties and Cities in Alabama

No. At this time, you are not able to send a text message to 9-1-1 in Pike County.

A private drive is any road, path or driveway which serves 3 or more addressable structures and is not maintained by a governmental entity or agency through the use of public funds.

Voice over Internet Protocol (VoIP) also called Internet, digital, broadband, or cable phone service is a rapidly growing alternative to traditional phone service. Its popularity is fueled primarily by low prices, new features and the consumer's ability to choose a phone number from nearly anywhere in the country (and sometimes, other countries). Many industry experts anticipate VoIP's growth will outpace the growth seen by the wireless industry in the last decade.

VoIP may look and appear to work like a traditional phone, but it connects to the internet not a telephone line. There are several critical factors to consider regarding the impact of this service on your ability to call 9-1-1 in an emergency. While VoIP is an attractive option, it is important for consumers to understand the potential limitations the technology has with respect to accessing 9-1-1.

Tips for Internet/Digital Phone Users (VoIP)

  • Check your service provider's website for emergency calling features.
  • When calling 9-1-1, give your location, and call back number.
  • Call back if you get disconnected.
  • If you travel with your VoIP adapter, your call may not reach the correct 9-1-1 center. Call from another phone.
  • Verify that you can access 9-1-1 with your phone. Check your service provider's Web site for emergency calling features.
  • Be sure to keep your registered location current with your VoIP provider. This is very important if you move!
  • If the power is out, your VoIP service may be out too. Consider purchasing a back-up power supply.
  • If you travel with your VoIP adapter, be sure to update your registered location with your service provider. The time it takes to process the update can vary considerably. Therefore, when traveling, if you need 9-1-1 service, use another phone.
  • Inform children, babysitters, and visitors about your VoIP service.
  • Post your address and call back phone number near your phone.
  • It is a good idea to know what police, fire or sheriff's department is responsible for your 9-1-1 call and have their phone number on hand to provide to the call taker.
  • Consider keeping a land line phone for accessing 9-1-1 emergency services.

Addresses are assigned to provide a uniform numbering system for public safety. An address that can be tied to a specific location will better enable emergency personnel to locate you faster when needed. A faster response time can make a significant difference in survival and degree of recovery.

If you are unsure of your correct 9-1-1 address, please contact the Pike County 9-1-1 Business Office at 334-670-6600 between 8 A. M. and 5 P.M. Monday through Friday.

Where you live determines what government entity maintains street signage. If you live within the city limits of a municipality, that municipality maintains those street signs. If you live outside a municipality, Pike County maintains those street signs. No matter where you live, you can always contact the Pike County 9-1-1 Business Office to report any issue with street signs and we will contact the appropriate government entity.

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