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Pike County & Troy Use 4G LTE to Enable Quicker, More Reliable Communication

When Pike County emergency 911 dispatch, the police, and the fire departments in Troy, Alabama, began updating their systems with high-impact technologies such as Computer-Aided Dispatch (CAD) and electronic records, local officials knew they would need more reliable, secure connections. In the interest of constantly improving public safety, these agencies needed quicker communication and remote network management—without having to worry about network downtime.

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Random FAQs

  • Answer all questions asked by the Telecommunicator.
  • Listen to all instructions provided to you by the Telecommunicator.
  • Speak clearly (so we can understand what you are telling us).
  • Remain calm (difficult to do at times, we understand. But by remaining calm, you will help the Telecommunicator gather valuable information needed by first responders).

It's a prank call when someone calls 9-1-1 for a joke, or calls 9-1-1 and hangs up. Prank calls not only waste time and money, but can also be dangerous. If 9-1-1 lines or Telecommunicators are busy with prank calls, someone with a real emergency may not be able to get the help they need. In most places, it's against the law to make prank 9-1-1 calls.

There is no charge for obtaining an address.

Nothing is forever, but it is intended to establish permanent addresses for all residents. There have been several address discrepancies located in all areas of Pike County and the addressing staff are continually working to correct issues as they are identified. If you think your address or another address in your area is incorrect please do not hesitate to contact the Pike County 9-1-1 Business Office at 334-670-6600 so that an Addressing Technician can verify the address. An incorrect address not only effects that structure but also the surrounding area.

Look for landmarks, large buildings, street signs or paperwork nearby that may contain address information. Think back to the main street or highway you were near when your emergency occurred. If others are around, ask them where you are. Do not solely rely on your cell phone location to tell 9-1-1 where you are!

The Postal Service will continue to deliver to your old address for a period of up to one year after you are issued a 9-1-1 address. It is your responsibility to contact everyone you correspond with to provide them your new address. This includes the tax office, banks, magazine subscriptions, utility companies, and all others that send you any mail. The United States Postal Service (USPS) has address change forms that may be used for this purpose.

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