Smart 9-1-1

In an emergency situation, minutes and even seconds count. This crucial time could mean the difference between life and death.  Residents and visitors now have a way to save precious time when they make a 9-1-1 call.

​Smart911 allows  you to provide information about yourself and your family to 9-1-1 prior to an emergency.  By signing up, you can customize the information 9-1-1 call centers have about you to enable faster and more effective emergency response by law enforcement, fire and emergency medical services.

The information you submit — called a Safety Profile — is private and secure, and the only time anyone ever sees that information is if you dial 9-1-1. The information is then immediately displayed for the call-taker to help police and fire/rescue respond more quickly and more effectively.

You can sign up online at, and enter the information you want 911 to have in case of an emergency. That information can include family member data, photos, medical conditions, disabilities, an apartment number, mobility limitations, your pets … anything that can help first responders do a better job of helping you in case of emergency. What you submit is up to you. If you register a mobile phone, your information may be retrieved by any 9-1-1 Center that participates in Smart911.  Scroll down for additional information.


Smart911 Frequently Asked Questions

Is my information kept private by Smart911?

Your family's profile information is completely private and secure. The details you enter on Rave's secure and protected website are only shared with 9-1-1 dispatchers and first responders in the field, and only when you or your family members dial 9-1-1 from a phone number listed on the account.

Will someone help me with a Smart911 account?

YES - Call Pike County EMA 334.566.8272 or Pike County 911 334.670.6600. 

We are at the following locations from 9am - 2pm.

Goshen - 2nd Tuesday of each month at the Town Hall
Banks - 2nd Wednesday of each month at the Town Hall
Brundidge - 1st Thursday of each month at the old Dr. Goldman Office on Gilmore RD

How could Smart 9-1-1 help me For EMS Related Calls?

Tell Smart911 about your family’s medical issues – like heart conditions, allergies and stroke history. This way when 9-1-1 receives a call, EMS will arrive with the appropriate equipment. For those who have a family member with Alzheimer's, Autism or who is deaf, this service helps as well. Instantly 9-1-1 knows the caller's condition and location without having to rely on verbal communication.

How could Smart 9-1-1 help me with Law Enforcement Related Calls?

Smart911 information can help law enforcement in numerous ways. Today when a child goes missing, it takes time for police to obtain a photo of the missing child. With Smart911 police will have that photo instantly and can begin a wide scale search sooner. 

How could Smart 9-1-1 help me with Fire Department Related Calls?

With Smart911, call takers can notify firefighters of exactly how many people live in your house - including pets - to ensure that everyone is rescued during a fire. Additionally, if you live in an apartment building, firefighters will not only know the address, but the floor and apartment number as well.